Frequently Asked Questions
Everything you need to know about our artisan-crafted collections.
What makes your Peruvian pima cotton and alpaca collections unique?
Our garments are crafted using the world's finest fibers, sourced directly from the Andean highlands. We prioritize traditional artisan techniques and sustainable sourcing to ensure every piece is a luxury heirloom.
How do I determine the correct size for my order?
We provide a comprehensive size guide on each product page. Since many of our luxury knits are designed with a relaxed fit, we recommend comparing your measurements to our chart or contacting a stylist for personalized advice.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original, unworn condition with tags attached. Please use our online portal to initiate a return shipping label.
How should I care for my alpaca and silk garments?
To preserve the integrity of the natural fibers, we recommend professional dry cleaning or careful hand washing in cold water with a mild detergent. Always lay flat to dry and never hang luxury knits.
Do you offer international shipping?
Yes, we ship our artisan collections worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout, including any applicable duties and taxes.
Can I track my order once it has been placed?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.